Privacy Policy — goob11 Bangladesh Betting Platform

Who This Policy Applies To

This Privacy Policy applies to all users of the goob11 website at goob11.net, including registered account holders, visitors who browse the site without registering, and individuals who contact goob11 support. By using any part of the goob11 platform, you acknowledge that you have read this policy and understand how your personal data is processed. If you do not agree with any part of this policy, you must discontinue your use of the platform immediately.

Transparent Collection

goob11 only collects personal data that is genuinely necessary to operate the platform, verify player identity, process payments and deliver a safe betting experience to players across Bangladesh.

SSL Encryption

All data transmitted between your device and the goob11 platform is protected using industry-standard SSL/TLS encryption. Your account credentials, payment details and personal information travel over fully secured connections at all times.

No Data Selling

goob11 does not sell, rent or trade your personal data to third-party advertisers or data brokers. Your information is shared only with trusted service providers who assist us in operating the platform under strict confidentiality obligations.

Your Rights Respected

You have the right to access, correct and request deletion of your personal data at any time. goob11 responds to all valid data requests from account holders within a reasonable timeframe and in compliance with applicable data protection principles.

Cookie Control

goob11 uses cookies and similar tracking technologies solely to improve platform performance, maintain session state and understand how players navigate the site. We do not use cookies to build advertising profiles or sell audience data.

Secure Payment Data

Payment information processed via bKash, Nagad, Rocket and Upay is handled through the respective payment providers' own secure systems. goob11 does not store full card numbers or mobile banking PINs on its own servers.

Section 1

Information We Collect

goob11 collects personal data through several channels: directly from you when you register an account or contact support, automatically when you use the platform, and from third-party payment and identity verification providers where applicable. The categories of personal data we collect are described below.

Registration & Account Data

When you create a goob11 account, we collect the following information:

Full legal name as it appears on your government-issued identification document.
Date of birth — used to verify that you meet the minimum age requirement of 18 years.
Residential address, including division, district and postal code within Bangladesh.
Mobile phone number — used for account verification, transaction notifications and support communications.
Email address — used for account confirmations, security alerts and, where opted in, promotional communications.
Username and encrypted password — used to authenticate your access to the platform.

Identity Verification (KYC) Data

In order to comply with anti-money laundering obligations and to confirm that all players are aged 18 or older, goob11 may request copies of official identity documents. These may include your National ID Card, passport, driving licence or birth certificate issued by a recognised Bangladeshi authority. Document images are stored securely and accessed only by authorised compliance personnel.

Financial & Transaction Data

We record all financial transactions associated with your goob11 account, including:

Deposit and withdrawal amounts, timestamps and transaction reference numbers.
The name of the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard) and the account identifier (e.g., mobile number or last four digits of card) associated with each transaction.
Betting history, including stakes placed, odds accepted, markets selected and settlement outcomes.
Bonus claims, wagering progress and promotional participation records.

Technical & Usage Data

When you access the goob11 platform, our servers and analytics tools automatically collect the following technical data:

Data Type	Examples	Purpose
Device information	Device type, operating system, browser version	Platform compatibility and fraud detection
IP address	Your public internet IP at time of access	Geographic access controls and security monitoring
Session data	Login timestamps, pages visited, session duration	Platform improvement and responsible gaming monitoring
Referral source	URL or search term that led you to goob11.net	Marketing effectiveness analysis
Clickstream data	Navigation paths, features accessed, game launches	UX optimisation and personalisation

Communications Data

If you contact goob11 via live chat or email, we retain a record of the conversation including the content of your messages, the date and time of contact, and the outcome of any support interaction. This data is used to resolve disputes, improve our support service and maintain a record of commitments made to you.

Section 2

How We Use Your Data

goob11 uses the personal data we collect strictly for the purposes described in this section. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected without first seeking your consent or notifying you of the change.

Operating the Platform

Creating and maintaining your goob11 account and authentication credentials.
Processing deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa or Mastercard).
Settling bets, calculating winnings and crediting your wallet balance.
Providing customer support via live chat and email at [email protected].
Sending transaction confirmations, security alerts and account notifications to your registered mobile number and email address.

Legal & Compliance Obligations

Verifying your identity and age as part of the KYC process before processing any withdrawals above the threshold set in our procedures.
Monitoring transactions for indicators of money laundering, fraud or other prohibited conduct as described in our Terms & Conditions.
Retaining records of transactions and account activity for the minimum periods required under applicable laws.
Responding to lawful requests from law enforcement, regulatory bodies or courts with jurisdiction over goob11's operations.

Responsible Gaming

goob11 uses session data and betting history to identify patterns that may indicate problem gambling behaviour. Where our responsible gaming monitoring system flags an account, our support team may reach out proactively to offer information about deposit limits, cooling-off periods and self-exclusion options. This use of data is in the genuine interest of player welfare and forms part of our commitment to safe play.

Marketing Communications

Where you have opted in to receive promotional communications, goob11 may use your email address and mobile number to send information about upcoming promotions, seasonal offers (such as BPL cricket season bonuses or Eid reload offers), and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting support or updating your preferences in Account Settings. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Platform Improvement

Aggregated and anonymised usage data is analysed to understand how players interact with the goob11 platform, which features are most used, where navigation friction occurs and how page performance can be improved. This analysis does not involve decisions made about individual players and does not create profiles linked to your personal identity.

Section 3

Data Sharing & Third Parties

Our Commitment

goob11 does not sell, rent, or trade your personal information to any third party for commercial or advertising purposes. Any sharing of personal data described in this section is limited to what is strictly necessary to deliver our services and meet our legal obligations.

Payment Processors

To facilitate deposits and withdrawals, goob11 shares relevant transaction data with the payment providers you choose to use, including bKash, Nagad, Rocket, Upay, and card network processors. Each of these providers operates under its own privacy policy and security standards. goob11 shares only the minimum data required to initiate and confirm each transaction — we do not transmit your full betting history or account details to payment providers.

Identity Verification Providers

Where goob11 uses a third-party KYC or identity verification service to process document checks, your submitted identification documents and the information extracted from them are shared with that provider for the sole purpose of completing the verification. These providers are contractually obligated to process your data only for that purpose and to maintain appropriate security standards.

Technology & Hosting Partners

goob11's platform is hosted on secure servers managed by trusted infrastructure providers. These providers may process personal data incidentally as part of their hosting and maintenance services. All such providers are bound by data processing agreements that restrict their use of personal data to the provision of infrastructure services only.

Game Content Providers

Casino games and certain sportsbook markets on the goob11 platform are powered by third-party game studios and data providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi. These providers may receive session identifiers and game-round data to facilitate real-time game delivery and result verification. They do not receive your full account profile, financial details or contact information.

Law Enforcement & Regulatory Authorities

goob11 will disclose personal data to law enforcement agencies, financial intelligence units or regulatory bodies when we are legally required to do so or when we reasonably believe disclosure is necessary to prevent or investigate fraud, money laundering or other illegal activity. In such cases, disclosure is limited to the specific information requested and is subject to any applicable legal protections.

Business Transfers

In the event that goob11 undergoes a merger, acquisition or sale of all or part of its business assets, personal data held by goob11 may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance where reasonably practicable, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

Section 4

Cookies & Tracking Technologies

The goob11 website uses cookies and similar client-side storage technologies to ensure the platform functions correctly, to maintain your login session between pages and to gather aggregated analytics data. This section explains what cookies are, which types goob11 uses and how you can manage your cookie preferences.

What Are Cookies?

A cookie is a small text file that a website stores on your device (computer, tablet or smartphone) when you visit it. Cookies allow the website to remember information about your visit — such as your session token or language preference — so you do not need to re-enter it on each page. Cookies cannot execute code and cannot carry viruses. They are widely used across the internet to make websites work more efficiently.

Types of Cookies Used by goob11

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain your authenticated login session, remember your bet slip contents and ensure secure page transitions. These cannot be disabled without breaking core platform functionality.	Session
Functional	Remember your preferred odds format, display language setting and any responsible gaming limits you have applied in Account Settings.	Up to 12 months
Analytics	Collect anonymised data about how players navigate the site, which pages are most visited and where errors occur. Used exclusively to improve platform performance.	Up to 24 months
Security	Detect and prevent fraudulent login attempts, bot activity and unusual navigation patterns that may indicate account compromise.	Session to 30 days

Managing Cookies

Most modern web browsers allow you to control cookie settings through the browser's privacy or security preferences. You may choose to block all cookies, accept only certain types, or delete stored cookies at any time. Please be aware that disabling strictly necessary cookies will prevent you from logging into your goob11 account and will impair the platform's ability to function correctly. Disabling analytics cookies will not affect your ability to place bets or access your account.

For guidance on managing cookies in your specific browser, refer to the help documentation provided by your browser developer. goob11 does not use cookies to track your activity on other websites or to serve targeted advertisements on third-party platforms.

Section 5

Data Retention

goob11 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to meet our legal and regulatory obligations, whichever period is longer. The general retention periods applied by goob11 are set out below.

Active account data — Retained for the full duration of your account's existence on the platform, plus a minimum period of five years following permanent account closure, to satisfy anti-money laundering record-keeping obligations.
Transaction records — Deposit, withdrawal and betting transaction records are retained for a minimum of five years from the date of each transaction.
KYC documents — Identity verification documents are retained for a minimum of five years from the date they were submitted, or five years from account closure, whichever is later.
Support communications — Live chat transcripts and email correspondence are retained for a maximum of three years from the date of the most recent message in each support thread.
Marketing consent records — Records of your consent to receive or opt out of marketing communications are retained for a minimum of three years to demonstrate compliance with applicable data protection requirements.
Anonymised analytics data — Aggregated, anonymised usage data that cannot be linked back to an individual player may be retained indefinitely for platform improvement purposes.

Once the applicable retention period has expired and there is no ongoing legal obligation to retain the data, goob11 will securely delete or permanently anonymise the personal data in question. Secure deletion means that the data is overwritten or destroyed in a manner that makes it unrecoverable.

Section 6

Data Security

goob11 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or disclosure. These measures are reviewed and updated regularly to address emerging threats.

Technical Safeguards

SSL/TLS encryption — All data transmitted between your browser or device and the goob11 servers is encrypted using SSL/TLS protocols. The padlock icon in your browser's address bar confirms that your connection is secure.
Encrypted data storage — Sensitive data fields, including passwords and payment identifiers, are stored in encrypted form using industry-accepted cryptographic standards. Plain-text storage of passwords is strictly prohibited.
Access controls — Access to production databases and systems containing personal data is restricted to authorised personnel only, on a need-to-know basis, and is protected by strong authentication requirements including multi-factor authentication.
Intrusion detection — goob11's infrastructure is monitored continuously for suspicious access patterns, unusual login attempts and potential data exfiltration activity.

Organisational Safeguards

All staff with access to personal data are required to complete data protection training and to acknowledge their obligations under this Privacy Policy and applicable data protection principles.
Third-party service providers who process personal data on behalf of goob11 are assessed for security competence before engagement and are required to maintain appropriate data security standards throughout the term of their engagement.
goob11 maintains an incident response procedure. In the event of a data breach that is likely to result in risk to the rights of affected players, goob11 will take prompt remediation steps and notify affected individuals in a timely manner.

Your Role in Security

While goob11 takes all reasonable steps to protect your data at the platform level, the security of your account also depends on the steps you take to protect your own login credentials. We strongly encourage all players to use a strong, unique password for their goob11 account, to enable two-factor authentication where available, and to contact support immediately if they suspect their account has been accessed without authorisation.

Section 7

Your Privacy Rights

As a player whose personal data is processed by goob11, you have a number of rights in relation to that data. These rights are described below. To exercise any of these rights, please contact goob11 support via live chat inside your account or by emailing [email protected]. goob11 will respond to all valid requests within a reasonable timeframe.

Right of Access

You have the right to request a copy of the personal data goob11 holds about you, including the categories of data, the purposes for which it is processed and the recipients with whom it has been shared.

Right to Rectification

If any personal data goob11 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update most account details directly via Account Settings.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations that apply to goob11.

Right to Object

You have the right to object to goob11 processing your personal data for direct marketing purposes at any time. You may also object to processing based on goob11's legitimate interests where you have grounds relating to your particular situation.

Right to Portability

Where processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.

Right to Restriction

You may request that goob11 restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved — rather than deleting it outright.

goob11 will not charge a fee for handling a data rights request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. We reserve the right to verify your identity before fulfilling any request to ensure that personal data is not disclosed to an unauthorised party.

Marketing Opt-Out

If you no longer wish to receive promotional emails or SMS messages from goob11, you may opt out at any time by contacting support via live chat or emailing [email protected] with the subject line "Marketing Opt-Out". Opt-out requests are processed within five business days. Please note that opting out of marketing communications does not prevent goob11 from sending you transactional or security-related account notifications, which are necessary for the operation of your account.

Section 8

Policy Updates & Contact

Changes to This Privacy Policy

goob11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, platform services or applicable legal requirements. When we make material changes, we will update the effective date shown at the top of this page and, where the changes are significant, we will notify registered players by email to their registered address or via a prominent notice on the platform at the time of their next login.

Your continued use of the goob11 platform after any updated version of this Privacy Policy has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically to remain informed of how your personal data is being handled. Previous versions of this Privacy Policy are available on request by contacting support.

Contact goob11 on Privacy Matters

If you have any questions, concerns or requests relating to this Privacy Policy or to the way in which goob11 processes your personal data, please reach out to our support team using any of the following channels:

Live Chat — Available 24 hours a day, 7 days a week inside your goob11 account. This is the fastest way to reach us for urgent privacy queries.
Email — Send your query to [email protected]. Include "Privacy Query" in the subject line and your registered account username to help us locate your records quickly. Plain text only — do not send sensitive identity documents as email attachments without first contacting us via live chat to confirm a secure submission method.

goob11 is committed to resolving all privacy-related queries and complaints promptly and fairly. If you are not satisfied with our response to a privacy complaint, you may have the right to escalate the matter to an applicable data protection authority in your jurisdiction.

Links to Other Sites

The goob11 platform may contain links to third-party websites or services, for example the websites of our game providers. This Privacy Policy applies only to the goob11 platform at goob11.net and does not govern the data practices of any third-party sites. We encourage you to review the privacy policies of any third-party services you access via links from the goob11 platform before providing your personal data to those services.